Customer 1
"Quick, they treated me well and I left with everything done."
Speed✓8 min, goal 15
Courtesy✓
Resolution✓
Good experienceThis is what a returning customer looks like.
Know how every customer feels, and why.
Voxa by TurnosPR™ joins every opinion with what actually happened, in person, on the phone or by video: how long they waited, what they came for and who served them. It works on its own or connected to your queue, appointment and call center systems.
See Voxa in your industry
Where Voxa listens
At the branch or officeWhen each visit ends, at the station and afterwards.
By videoRemote service is measured separately from in-person.
In the call centerConnects through an API to the call system.
Online and by QRVoxa Direct: independent surveys at any touchpoint.
In campaignsTo your customer lists, by email, SMS or voice.
Your operation knows how long each customer waited. It does not know how they felt.
The survey arrives late.
It goes out days later, when the customer no longer remembers the details and the chance to win them back has passed.
It arrives without context.
It does not know which branch, which service, who helped them or how long they waited.
It ends up as a number.
A monthly average that nobody turns into action for a branch, a time of day or a team.
Speed, courtesy and resolution. If one is missing, the experience falls apart.
Three customers at the same branch on the same day. Two left unhappy for different reasons. An average cannot tell them apart; Voxa can.
Customer 2
"They treated me well, but I waited almost half an hour."
Speed✗29 min, goal 15
Courtesy✓
Resolution✓
Speed failedVoxa tells you at what time and in which service it happens.
Customer 3
"It was quick and friendly, but I have to come back because they did not resolve it."
Speed✓6 min, goal 15
Courtesy✓
Resolution✗
Resolution failedVoxa tells you which request is not getting resolved.
Voxa measures all three and tells you which one is failing, where and when.
Three ways to listen.
In the moment, after the visit, or whenever your organization needs it.
With your queue or appointment system
No visit needed
Voxa Pulse: faces at the station
A face rating on the tablet when the ticket closes, tied to that ticket and with no personal data. If it is negative, the supervisor knows right away and can reach the person before they leave.
TabletLive alert
if they did not rate
Voxa Service: post-service survey
It arrives by email or SMS, one question per screen. If they do not answer, Voxa can try another channel, even a call with Camila, our AI voice assistant, who talks with the customer and listens to what they say.
EmailSMSVoice call
Voxa Direct: independent surveys
Your organization’s own surveys, by link, QR or sent to a list, with the same reports.
Employee climate, a product, or a campaign to your members.
LinkQRSend to a list
Voxa in your sector.
The same platform, told in the language of your operation.
Banking and credit unionsBranches, loans and account openings.See moreHealthcareClinics, hospitals and medical centers.See moreGovernmentAgencies, municipalities and service centers.See moreInsurancePolicyholder service and claims.See moreUniversitiesRegistrar, financial aid and student services.See more
More powerful with TurnosPR. Open to any operation.
Voxa works with your queue, appointment and call center systems. With TurnosPR the connection is built in; with other systems, it connects through an API.
TurnosPR
Connected from day one. Every ticket and appointment reaches Voxa with its wait, its service and who helped, with no extra work.
Call center and other systems
Connects by API to your call system and receives each interaction with who answered, time in queue (ASA) and handle time (AHT). So you know whether the customer left unhappy because of the wait, the treatment, or because the issue was not resolved on the first call.
Customer answer, 12 minutes agoNeeds attention
"They treated me well, but I waited almost half an hour for something that took five minutes."
BranchCentral
ServiceLoans
Helped bySarah M.
Wait29 min, goal 15
Duration5 min
TopicWait time
Every answer arrives with what happened.
Voxa joins what the customer said with the data of their visit. It does not stop at measuring satisfaction: it turns it into concrete decisions to improve your operation.
- An index against your goals, not an average of ratings.
- AI reads every comment and classifies it by topic and tone.
- Patterns by branch, service and hour, so you know where to focus.
Not just what happened. Where it repeats.
One bad answer is a case. Many at the same branch, the same service and the same hour are a pattern. Voxa crosses them with the real wait of every ticket and shows you where to focus.
- By branch, service and hour, without building reports by hand.
- Next to the real wait, to know whether the problem is time or treatment.
- Before it becomes the norm, not at month end.
Pattern · North Campus · RegistrarRepeats
In the first week of classes, Tuesday to Thursday from 2:00 to 4:00 PM, the wait goes past the target and negative answers pile up there.
8910111212345MonTueWedThuFriSat
GoodFairNegative
Wait in those hours27 min, target 15
Rest of the day11 min
TopicWait time
Every bad experience has an owner.
When an answer needs attention, Voxa can alert the right person live and open a case with an owner and a deadline to contact the customer. The loop closes with what was discussed and how it was resolved.
Voice
Ticket A-1027Emily Carter
21 h ago Sarah Mitchell · Central branch
"She was very kind, the only thing was the line."
3 h left to contactOpen case →
Did their perception change?
Same person, first visit against the return visit
Before68
After74
57 people
Improved 26Same 21Worse 10
22%came back within 30 days
31%came back within 60 days
18days on average
Did they come back?
The experience ends in a decision: to come back, or not. Voxa recognizes the same person when they return, without exposing their phone number, and compares what they said before with what they say now.
- Return visits at 30 and 60 days, by branch and by service.
- Did their perception change? The same person, before and after.
Voxa screens with illustrative data.
Built for organizations where trust matters.
Banking, healthcare, government, universities and any operation that handles its customers' data. The data stays protected and under your control, and your IT team gets the technical detail it needs.
Role-based access
Each person sees only what they should: the whole organization, their branch or their area.
Activity log
Who signed in, what changed and what was exported, with date and time.
Encrypted data
In transit and at rest, and separated by organization: no customer sees another's data.
Your data is yours
A read API to take the answers to your own reporting system whenever you need.
Only the data needed
The station face rating asks for no name or phone. Surveys ask only what your organization defines.
Technical and security document
For your IT or compliance team, through your account representative and under a confidentiality agreement.
See it with your own branches.
We will show you Voxa with your branches, your services and examples from your sector. This is what you will see:
- A response from your sector, with its ticket, its wait and who served it.
- The alert and the case, from the moment the customer complains until it is closed.
- Your reports by branch, with your targets and what is failing.
Prefer to call? (787) 399-0998
