Know how every patient feels, and why.
Front desk, visit and phone in one view: every patient opinion arrives with their wait, their service and who helped them, at the clinic or by video.
Book a demo"The doctor was excellent, but I spent almost an hour at reception and nobody told me anything."
Your clinic knows how many patients it saw. It does not know how many left the front desk upset.
A patient who waited an hour at the front desk does not remember how good the doctor was.
The complaint goes elsewhere.
An upset patient does not use the suggestion box: they tell social media, their referring doctor or their health plan.
Each point is measured separately.
Reception, consultation, lab and phone have different data, or none. Nobody sees the whole patient experience.
The doctor gets blamed for the wait.
Without knowing how long each patient waited, a bad score cannot tell the consultation from the waiting room.
One view of the whole experience.
Voxa listens to the patient at every point of the visit and ties it all to their ticket or appointment: reception, consultation and the call.
At reception
Voxa Pulse: a face rating on the tablet on the way out, with no personal data. If it is negative, the coordinator knows before the patient leaves the clinic.
After the visit
Voxa Service: the survey arrives by email or SMS with the wait, the service and who served them. If they do not answer, Camila can call them.
In the call center
Voxa connects to your call system: every survey arrives with who answered, how long the patient waited on the line and how long it lasted.
Appointments, walk-ins and telehealth visits, each measured on its own.
Every bad experience has an owner.
If a patient leaves upset, the patient services coordinator gets the alert in that moment, with a case and a deadline to call them.
1. Alert in the moment
With the comment and the visit details.
2. A case with an owner and a deadline
Someone responsible and a time to contact the person.
3. A call to the patient
What was said and agreed is recorded.
4. Did they come back?
Voxa shows you whether that patient came back for their next appointment.
Document patient satisfaction and how each complaint was resolved, ready for your quality audits.
It measures the experience, not the patient's health.
Voxa asks how the visit went. It does not ask for diagnoses, medications or clinical information.
- Role-based access: each person sees only their center, office or area.
- Activity log: who signed in, what changed and what was exported.
- Encrypted data in transit and at rest, separated by organization.
- Technical and security document for your IT or compliance team, through your account representative.
See it with your clinic's front desk and call center.
We show you Voxa with examples from your sector and prepare a proposal with your numbers.
Book a demoPrefer to call? (787) 399-0998
