Know how every citizen feels, and why.
Every citizen opinion arrives with what happened in their transaction, in person, on the phone or by video: the service, how long they waited and who served them.
Book a demo"I arrived at 7:00, was served at 10:30 and was missing a document nobody told me to bring."
Your agency counts tickets. Citizens count the times they had to come back.
People experience the service, not the agency's internal structure.
The citizen comes back another day.
A missing document or an unresolved transaction means another visit, another line and another lost workday.
The complaint goes elsewhere.
To the press, social media or a legislator, before it reaches the agency.
Indicators leave out the citizen's voice.
They count how many were served, not whether the transaction was resolved.
One view of the whole experience.
Voxa listens to the citizen at the service center, after the transaction and in public consultations.
At the service center
Voxa Pulse: a face rating at the station when done, with no personal data. If it is negative, the supervisor knows right away.
After the transaction
Voxa Service: the survey arrives by SMS or email with the transaction, the wait and who served them. If they do not answer, Camila can call them.
To the public
Voxa Direct: consultations about a program or a new service, by link or QR.
Service indicators with the citizen's voice, by center and by transaction.
Every bad experience has an owner.
If a citizen leaves without a resolution, the center supervisor gets the alert and a case with a deadline to contact them, before the complaint goes somewhere else.
1. Alert in the moment
With the comment and the visit details.
2. A case with an owner and a deadline
Someone responsible and a time to contact the person.
3. Contact with the citizen
What was said and agreed is recorded.
4. Did they come back?
Voxa shows you whether that citizen had to come back.
Service data ready for your performance reports.
Citizens' data stays with your agency.
Citizen data stays protected, separated by agency and under your control.
- Role-based access: each person sees only their center, office or area.
- Activity log: who signed in, what changed and what was exported.
- Encrypted data in transit and at rest, separated by organization.
- Technical and security document for your IT or compliance team, through your account representative.
See it with your own centers' transactions.
We show you Voxa with examples from your sector and prepare a proposal with your numbers.
Book a demoPrefer to call? (787) 399-0998
