Know how every customer and member feels, and why.
Voxa by TurnosPR™ joins every opinion with what happened at the branch or on the phone: the transaction, how long they waited and who served the customer or member.
Book a demo"They treated me well, but I waited almost half an hour for something that took five minutes."
Your branch knows how many tickets it served. It does not know how many members left upset.
A five-minute transaction should not cost half an hour in line. Voxa shows you where it happens and to whom.
The customer leaves without a word.
They switch banks or credit unions without complaining: they simply do not come back.
The survey does not know the transaction.
A bad score cannot tell a loan from an account opening or a deposit.
Every branch is measured differently.
Without one measure, you cannot compare or know where to reinforce.
One view of the whole experience.
Voxa listens at every point of the relationship and ties it to the visit's ticket.
At the branch
Voxa Pulse: a face rating on the station tablet when the ticket closes. If it is negative, the supervisor reaches the customer before they leave.
After the transaction
Voxa Service: the survey arrives by email or SMS with the branch, the transaction and who served them. If they do not answer, Camila can call them.
To your members and customers
Voxa Direct: surveys to your lists about a new product, a campaign or your team's workplace climate.
Branches, call center and online transactions, with the same measure.
Every bad experience has an owner.
If a customer leaves upset, the branch manager knows right away and has an open case with a date to call them.
1. Alert in the moment
With the comment and the visit details.
2. A case with an owner and a deadline
Someone responsible and a time to contact the person.
3. A call to the customer
What was said and agreed is recorded.
4. Did they come back?
Voxa shows you whether that customer came back to the branch.
Win the customer back before they move their account.
It asks about the visit, not the account.
Voxa asks how the visit went. It does not ask for account numbers, balances or financial information.
- Role-based access: each person sees only their center, office or area.
- Activity log: who signed in, what changed and what was exported.
- Encrypted data in transit and at rest, separated by organization.
- Technical and security document for your IT or compliance team, through your account representative.
See it with your own branch numbers.
We show you Voxa with examples from your sector and prepare a proposal with your numbers.
Book a demoPrefer to call? (787) 399-0998
