Know how every policyholder feels, and why.
Know what happened in every interaction according to the policyholder: the claim, how long they waited and who helped them, at the office or on the phone.
Book a demo"I came to drop off my claim documents and they told me I had to send them by mail."
Your company measures closed claims. The policyholder remembers how they were treated along the way.
A claim is already a stressful moment. Service friction should not make it worse.
The claim is the moment of truth.
That is when the policyholder decides whether to renew. If it goes wrong, they leave at renewal.
Office, phone and online do not talk.
Each channel has its own measure, and nobody sees the whole policyholder experience.
The complaint goes elsewhere.
To the regulator or social media, before it reaches the company.
One view of the whole experience.
Voxa listens to the policyholder at the office, after every transaction and in the call center.
At the service office
Voxa Pulse: a face rating at the station when done. If it is negative, the supervisor reaches the policyholder before they leave.
After the transaction
Voxa Service: the survey arrives by email or SMS with the transaction, the wait and who served them. If they do not answer, Camila can call them.
To your policyholders
Voxa Direct: surveys to your book about renewal, a product or a campaign.
Offices, call center and online transactions, with the same measure.
Every bad experience has an owner.
If a policyholder leaves a claim upset, the supervisor knows the same day and has a case with a deadline to call them.
1. Alert in the moment
With the comment and the visit details.
2. A case with an owner and a deadline
Someone responsible and a time to contact the person.
3. A call to the policyholder
What was said and agreed is recorded.
4. Did they come back?
Voxa shows you whether that policyholder came back.
Win the policyholder back before renewal.
It asks about the service, not the policy.
Voxa asks how the transaction went. It does not ask for medical or financial information.
- Role-based access: each person sees only their center, office or area.
- Activity log: who signed in, what changed and what was exported.
- Encrypted data in transit and at rest, separated by organization.
- Technical and security document for your IT or compliance team, through your account representative.
See it with your offices and your call center.
We show you Voxa with examples from your sector and prepare a proposal with your numbers.
Book a demoPrefer to call? (787) 399-0998
